REFUND POLICY

 
 
ACCORDING TO THE CONFIRMATION OF OUR TERMS AND CONDITIONS,
AFTER PURCHASE THE FOLLOWING WILL TAKE EFFECT:
  • OUR COMPANY DISPATCHES YOUR ITEM USING ONE OF OUR THIRD PARTY COURIERS, HOWEVER ALL RISK OF LOSS OR DAMAGES TO THE ITEM AFTER DISPATCH BECOMES YOUR RESPONSIBILITY. IF ANY PROBLEM OR ISSUE OCCUR PLEASE CONTACT US IMMEDIATELY VIA EMAIL

  • STARTING APRIL 1ST 2021 ALL ITEMS ORDERED FROM PEARLS HAIR BOUTIQUE WILL HAVE A 24 HOUR CANCELLATION POLICY. IF YOU PLACE AN ORDER FROM OUR COLLECTION (EXCLUDING CUSTOM ORDER) YOU CAN CANCEL THE ORDER WITHIN 24HOURS ONLY AND RECEIVE A FULL REFUND. ANY TIME PAST 24 HOURS WILL WARRANT A 10% FEE DEDUCTED FROM THE PAYMENT.

 

  • DUE TO THE NATURE OF OUR BUSINESS AND HEALTH CONCERNS, ALL WIGS ARE FINAL SALE 

  • PLEASE NOTE THAT ANY WIG ORDERED FROM A SALE IS ALSO FINAL SALE WITH NO EXCEPTION (ABSOLUTELY NO REFUNDS)  
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AT PEARLS HAIR BOUTIQUE, WE ENSURE THE TOP MOST QUALITY CONTROL BEFORE DISPATCHING AN ITEM.
IF FOR ANY REASON YOU RECEIVED AN ITEM AND THERE HAS BEEN AN ERROR FROM THE COMPANY (I.E. THE WIG IS MISSING AN ELASTIC BAND WHICH WAS PROMISED OR NO CLIPS) THEN YOU AS THE CUSTOMER HAVE 24 HOURS TO NOTIFY US BY EMAIL AND RAISE YOUR CONCERNS.
FOR ALL CUSTOM ORDERS, ALL SALES ARE FINAL.
IF THERE IS ANY REASON TO CANCEL OR RETURN A CUSTOM ORDER A 30% FEE WILL BE DEDUCTED FROM THE AMOUNT TO BE REFUNDED, SHIPPING FEE WILL NOT BE REFUNDED AND THE CUSTOMER BEARS RETURN SHIPPING COST
WE HAVE EVERY RIGHT TO LEGALLY USE YOUR INFORMATION TO INVESTIGATE ANY FRAUDULENT CHARGE BACKS OR DISPUTES.
 
WE ADVISE ALL POTENTIAL CUSTOMERS TO VISIT OUR REFUND PAGE ON THE WEBSITE BEFORE PURCHASING AN ITEM
IF YOU HAVE ANY QUESTIONS PLEASE FEEL FREE TO CONTACT US VIA EMAIL: PEARLSHAIRBOUTIQUE@HOTMAIL.COM